Lead Services Specialist - Training

Minden, NV posted on March 8

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Role Summary/Purpose

This role will be responsible for global development of technical training for GE and customer-facing field services employees tasked with supporting Bently Nevada products. Will interface with global Program Managers, Engineering, Field Service SMEs, and instructors to develop technical training solutions that ensure compliance and promote career growth through curricula anchored in standard work requirements and designed to support tiered service delivery models.

Essential Responsibilities

In the role of Lead Services Specialist - Training, you will:

  • Assess global Services training needs to support new and existing products
  • Create and execute project plans to ensure course requirements are met and course development is completed on time
  • Solicit and integrate input from stakeholders and subject matter experts to ensure courses meet business needs
  • Identify and select instructional and delivery strategies
    appropriate to meet the Service need, leveraging technology and distance learning applications to deliver state-of-the-art training
  • Write course design documents, learning objectives, course content, scenarios, media scripts, practice activities, and post tests
  • Design and develop high-quality course materials to meet training needs, drawing from existing curricula where appropriate
  • Create engaging learning activities and compelling course content that enhances retention and transfer
  • Define, create, and implement assessments that measure training effectiveness
  • Identify key training materials to be utilized in performance support tools
  • Lead team initiatives as needed
  • Train and mentor new instructional designers as necessary
  • Qualifications/Requirements

  • Bachelors Degree in Instructional Systems, Industrial Psychology, Education or Communication from an accredited college or university
  • Minimum 5 years of experience developing technical training

    Eligibility Requirements:

  • Ability and willingness to travel less then 20% of the time, as required
  • Additional Elgibility Qualifications

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Desired Characteristics

  • Master’s Degree in Instructional Design, Industrial Psychology, Education from an accredited college or university
  • Coursework in instructional design, adult education principles, training design and delivery techniques
  • Experience in creating technical training materials for adult learning in multi-media delivery environments, preferably in the oil and gas industry
  • Proven ability to work effectively with all levels of an organization
  • Ability to adapt to new challenges and be successful in a changing business environment
  • Ability and desire to work in a fast-paced, progressive, and transformational environment
  • Ability to effectively interact with engineers and comprehend highly technical content
  • Excellent time & project management skills, including the ability to simultaneously manage multiple projects with shifting priorities and fluctuating deadlines
  • Proven excellence in written and verbal communication
  • Proficient in the use of course authoring software packages
  • Expert level experience in the use of Word, Excel, and Power Point
  • Strong team player
  • Adaptable/Flexible: open to change and able to adapt to new information, changing timelines and priorities
  • Ability to effectively navigate a matrixed environment
  • Prompt and studious professional with a desire to contribute to organizational success
  • All US locations will be considered for this position

  • GE works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. 
    Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Oil & Gas!