Customer Service Representative

Indian Springs, NV posted on January 25

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Trench Plate Rental Company has an exciting opportunity for a Customer Service Representative at our Las Vegas, NV. Branch.  

Summary: You will provide exceptional customer service and, you will manage customer inquiries, respond to management, sales team, drivers, yard personnel and other TPRC branches for information to establish delivery schedules and dispatch rental contracts and pickups.

Essential job Responsibilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Dispatch rental contracts and pickups according to customer needs to and from job sites, various TRP branches, with attention to product availability, truck capacity, loading and unloading times, and distance.
  • Create billings based on rental contracts.
  • Locate inventory within the branch and other TPR location to ensure availability, make arrangements with internal trucks and or outside line haulers to move product among various branches and or job sites to support rental contract delivery and pickup schedule requirements.
  • Answer customers product inquiries, billing questions, relay price quotes, process orders
  • Regular and punctual attendance is required
  • You may perform other administrative responsibilities as assigned

Qualifications and Required education:

  • Must have at least High School Diploma or GED
  • Computer literate
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manual in English. 
  • Ability to write routine reports and correspondence and documenting. 
  • Ability to solve practical problems. 
  • Basic Math skill.  

Physical demands: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; to perform reparative data entry task using a computer key board, reach with hands and arms, talk, hear, walk, stand, sit, kneel, stoop, crouch, frequently lift and/or move 25 pounds. Visual abilities include: close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Required experience:

  • Excellent computer skills with experience in MS Office
  • 2-3 years of related customer service, inside sales and order processing, dispatching, and billing experience.
  • Customer service: 3 years
  • Construction Industry experience helpful but not required

Why work at TPRCO: We offer a competitive salary and Comprehensive and generous benefit package.

  • Excellent medical, dental, vision discount plan.
  • 401(k) plan.
  • Profit sharing plan.
  • Heath Care flexible spending account
  • Basic and Voluntary life insurance
  • Paid Vacation
  • 8 Paid Holidays
  • Paid Birthday and Anniversary Holiday

About us: Trench Plate Rental Company, a growing construction, equipment rental, traffic control service company. With 35 years of success behind us, we are a profitable and financially stable company that has experienced consistent growth. We also manufacture most of our standard application products and manufacture custom shoring products.

 Job Type: Full-time, non-exempt

Trench Plate Rental Company is an equal opportunity employer M/F/D/V. 

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender, identity, gender expression, protected veteran status, disability, or any other characteristic protected by law