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Account Services Associate II
Carson City89721NVUSCarson City, NV
Auto req ID: 4900BR
Title: Account Services Associate II
Job Function: Loss Mitigation
State and City: Nevada, Carson City
Company: Harley-Davidson Financial Services
Full or Part-Time: Full-Time
Under general supervision, the Account Services Associate II performs a wide variety of loan management services using a higher-level of understanding of tools/applications to arrive at complex solutions. This position is also responsible for assisting Account Services Associate II with daily volume processing and cash receipt processing activities. This position will assist with the Origination and Servicing teams with loan management services, as well as, assist customers with questions about their account, and research and resolve issues on a daily basis. The Account Services Associate II will assist with the training of new employees on processes and procedures.
·Accurate and timely processing of Customer Payments.
·Accurate and timely processing of Customer and Vendor payables.
·Provide accurate and timely processing of research and adjustments for customer accounts.
·Ensure daily completion of all assigned duties.
·Performs other duties as assigned
·Uses effective time management to ensure customer service experience is satisfactory and meets expectations
·Conducts outbound calls to customer to resolve account servicing issues
·Maintain a thorough understanding and execution of dual custody, separation of duties and internal controls.
·Ensure daily balancing on all related work for final reconciliation by the General Ledger team.
·Assists Origination and Servicing teams in research into customer account discrepancies
·Deliver exceptional customer service.
·Assists in testing and implementation of system changes, which results in seamless customer service.
High-school diploma and
2-3 years of related experience
·General knowledge of accounting principles. Previous work experience in accounting positions will be considered as an alternative to formal accounting education.
·Previous experience with payment posting and processing in a lending environment.
·Previous experience with manual and electronic payment processing (e.g. ACH payment systems).
·Previous experience and proficiency with Windows and Microsoft Office-based programs.
·Ability to balance daily work to system-generated reports.
·Ability to demonstrate knowledge and understanding of internal control concepts and principles.
·Keyboard skills with moderate speed and accuracy. Calculator by touch.
·Problem solving and the ability to make decisions
·Strong verbal and written communication skills
·Strong teamwork skills and the ability to interact effectively with all levels of staff
·Demonstrated ability to take the initiative and achieve results in a fast-paced and changing environment
·Drive for results
·Respect for others
Direct Reports: No
Travel: Required 0-10%